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Welcome to Customer Obsessed Engineering’s new home!

I finally committed and moved away from WordPress to relaunch on Substack. It was a big transition but for good reasons. I’ve been frustrated with the lack of a “serious” publishing venue for some time.

Substack offers a lot of advantages — better tools, a more sincere community of authors. Nevertheless, it means re-launching essentially from scratch. Over the next month or so I’ll be getting things in shape. I’m confident the new platform will reinvigorate the journal, starting with the upcoming Playbook launch.

I’m glad to see you here! Please hit the subscribe button (yes, it’s free!) and become an official member. If you’re re-joining from before, welcome back!

Also, today I’m announcing a brand new feature: the Customer Obsessed Engineering subscriber chat. I hope to see you there. It’s a conversation space exclusively for subscribers — kind of like a group chat or live hangout. I’m looking forward to hearing what you like, your i…