A living delivery runbook and toolkit (hosted at GembaKai.us) turning your team into seasoned experts, delivering reliably the first time and every time. With activity guides, workshops, templates and digital subway map all at your fingertips.
Five working tools, one delivery system
Each tool closes a gap that costs teams real time, real money or real trust. Together they embed quality without anyone having to police it.
Workshops that turn diagnosis into action
Every workshop produces action-items with named owners, expected recovery and a review date. Actions track back to the same waste walk data the workshop started with, and progress is measured over time.
Integrated, effective tools for Continuous Improvement
The Delivery Playbook leans heavily on continuous improvement. Incremental rapid delivery, tightly integrated feedback loops, and shift-left policy is grounded in practical, every-day actions like the GembaKai waste walk — a guided activity that focuses the team on the highest value activities.
Use it every day
As a Customer Obsessed Engineering subscriber, you get access to the online toolkit.
Open it when you’re stuck. Open it when you’re planning. Treat it the way an airline pilot treats a preflight checklist — not as bureaucracy, but as the thing that keeps the plane in the air.
Publication details
Accessing the Customer Obsessed blog
Paid subscribers can access the Customer Obsessed blog from this link or by clicking ‘Playbook’ in the menu bar on the Customer Obsessed Engineering home page.
If you’re a free subscriber, you will have access to previews of most chapters, as well as select full chapters as they are released.
Can my organization get the complete Customer Obsessed Delivery Playbook?
Yes, absolutely! Check out the colophon for details on options available to your organization.
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