Customer Obsessed Engineering

Customer Obsessed Engineering

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The Delivery Playbook

Why you need a Zero Trust Architecture (and how to get one)
Shifting from “trust but verify” to simply “never trust, always verify” is the only safe path. Here’s why, plus, a step-by-step plan to get it done.
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Zac Beckman
 and 
Will Yang
3.2 Security & governance
You don't have to be a security genius to deliver secure, compliant applications. You just need a roadmap to follow, a clear strategy and a tactical…
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Zac Beckman
 and 
Will Yang
3.1 Value mapping
Properly understanding feature value, risks and rewards informs prioritization. It gives you the means to take control of your work and deliver fast…
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Zac Beckman
2.9 Functional architecture
Your functional architecture assembles a finished design. It answers the question, “exactly how will we build our product?”
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Zac Beckman
3.0 Delivery (phase 3)
Phase 3: Creating detailed technical specifications, engineering work, and building a product increment that is ready for production.
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Zac Beckman
2.8 Delivery processes & tools
Your delivery toolchain impacts the entire team, every single day. Getting it right means massive productivity gain.
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Zac Beckman
2.7 Architecture foundation
Your architecture foundation should be immutable. It’s the bedrock on which everything is built, enabling your team to create new capabilities while…
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Zac Beckman
The 30-minute guide to Domain Driven Design: A secret weapon to solve tough problems (Part 2)
Create better team alignment, clearly define boundaries, and design around resiliency, scalability, and customer-driven value.
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Zac Beckman
2.6 Target state architecture
Methodically approaching your conceptual model of the future and the technologies that fulfill that future is crucial if you want to achieve or surpass…
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Zac Beckman
The 30-minute guide to Domain Driven Design: A secret weapon to solve tough problems
Using domain driven design fixes your customer perception problems, aligns technology with business, and defends against complexity.
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Zac Beckman
2.5 Context mapping
Context mapping is all about avoiding entanglement: Creating greater efficiency with smaller, more capable components, better APIs, purpose-built data…
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Zac Beckman
2.4 Domain modeling
Domain modeling creates the foundation for your product architecture. It ensures your design is carefully crafted, fits the business purpose, and drives…
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Zac Beckman
2.3 Strategic event storming
Adopt a design approach that focuses on your customer and isn't mired in the past. This means understanding the ideal product, documenting it in ways…
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Zac Beckman
2.2 Roadmaps and OKRs
We have to empirically measure progress toward success. "Features delivered" is old hat. Create customer-facing value every single time by knowing what…
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Zac Beckman
2.0 Blueprinting (phase 2)
Phase 2: Establish your product strategy, decide on your roadmap to delivery, and develop your blueprints and technical designs.
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Zac Beckman
2.1 Product strategy
Product strategy is about lifting our perspective and thinking big picture: Developing our overarching theme and delivering a product that fulfills…
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Zac Beckman
1.4 Business capabilities & functions
One of the hardest things about creating a product is defining exactly what it is. This is foundational. If we can't agree on "what," then deciding…
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Zac Beckman
1.3 Product vision
A good product vision will pull your team toward your future state. It eliminates ambiguity by imagining and defining your future, and the guardrails to…
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Zac Beckman
1.2 Current state analysis
Start by measuring the current state of the world. Even if it goes against your instinct to dive in, measure first to know whether you are fixing the…
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Zac Beckman
1.1 Team mobilization
Make sure you have the right people in the right room, all pulling in the same direction. It's crucial to the success of your project.
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Zac Beckman
1.0 Mobilization (phase 1)
Phase 1 overview: Mobilize your team, create your product vision, set strategic goals, and establish your product value stream.
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Zac Beckman
Pre-mobilization
Mobilize the right team, prepare for your customer engagement, and make a fantastic first impression. You only get one.
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Zac Beckman
Getting started: Using the Delivery Playbook
Uncovering the playbook's structure, navigating the subway map, and following the playbook to unlock high value features quickly.
 • 
Zac Beckman
Invite your friends to read Customer Obsessed Engineering
Refer friends, get benefits! Referrals earn you special access to Customer Obsessed Engineering.
 • 
Zac Beckman
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