Customer Obsessed Delivery Playbook: Index

Welcome to the Customer Obsessed Delivery Playbook. As a paid subscriber, you have full access to all of the playbook and resources from this index page.

The playbook is an approach to the design and delivery of software. It’s a technique for making sure customer value is identified, protected, and realized throughout delivery. No customer misunderstandings or disappointments. As pointed out in the playbook introduction, it’s been vetted and proven with hundreds of clients. It’s a mature approach to design and delivery that will raise your, your team’s and your organization’s maturity dramatically. Most importantly, it will enable you to delight your customers.

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