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Getting started
The Delivery Playbook is a way to design and deliver software that makes sure customer value is identified, protected, and realized throughout delivery. No customer misunderstandings or disappointments.
If you haven’t already done so, take a look at these articles to get started. If you have, then dive right in to the table of contents, below.
Introduction
The “subway map” — a visual map of the playbook
Chapter index — detailed descriptions of each chapter
Design thinking
Plagued with problems getting to delivery? Solve them with a “steel thread”
How to create impact with your customer (and why so many projects miss their mark)
My formula for running a successful workshop (or any meeting)
The 30-minute guide to Domain Driven Design: A secret weapon to solve tough problems
Table of contents
Mobilization
Blueprinting
Delivery
3.1 Value mapping coming soon!
3.2 Security & governance
Why you need a zero trust architecture
3.3 Identify product increment
3.4 Tactical event storming
3.5 Modeling
Delivering customer value with Behavior Driven Development
3.6 Specification
3.7 Elaboration
3.8 Engineering
3.9 Validation
Quality engineering versus testing
Test batteries as a path to higher environments
Testing for value delivered with Behavior Driven Development
Operations
4.0 Operations (phase 4 introduction)
4.1 Continuous delivery
Canary releases & feature flags
4.2 Compliance
4.3 Review
4.4 Release
4.5 Monitoring
Observability will make everything easier
4.6 Incident capture
References
Publication details
I have questions…
I’d be delighted to talk with you and answer them! Please feel welcome to join the Customer Obsessed Engineering chat here on Substack. I’ll usually get back to you within a business day.
Can I reproduce the Delivery Playbook?
The Customer Obsessed Playbook and web site are copyright © 2011-2024, Boss Logic LLC, all rights reserved. Unauthorized reproduction is prohibited. Organizations interested in reproducing or adapting the Playbook can contact Boss Logic directly.
Can my organization get the complete Delivery Playbook?
Yes, absolutely! Check out the colophon for details on different options available to your organization.
Can I expense my subscription?
You bet! I think that’s a great idea. If you need a starting point, try reaching out to your manager with this template.
And by the way, there are fantastic group discounts. Maybe your company wants to sponsor your whole team?
To learn more about programs for your organization, check out the colophon.
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